Refund policy

Returns and refunds

We have a 10-day return request policy for eligible items. Please contact us within 10 days of receiving your order to request a return.

Eligibility

Eligible items must be unused, in the same condition in which you received them, and in their original packaging. A receipt or proof of purchase is required.

Food and other perishable products are not eligible for standard returns. We also cannot accept returns on sale items or gift cards. If an item arrives damaged, defective or incorrect, please follow the instructions below so we can review the issue.

Damaged, defective or incorrect items

Please inspect your order upon delivery and contact us immediately at Jose.castaneda@marketdelights.com if an item is damaged, defective or incorrect. Please include your order number, a description of the issue and, where possible, photos of the item and packaging so we can evaluate the issue and make it right.

How to request a return

Email Jose.castaneda@marketdelights.com before sending any item back. If your return is accepted, we will send you a return shipping label and instructions, including the correct return address. Items sent back without first requesting a return will not be accepted.

Exchanges

For eligible items, the fastest way to receive a different item is to request a return and, once it is accepted, make a separate purchase for the replacement.

Refunds

We will notify you after receiving and inspecting an authorized return and let you know whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since we approved your return, or if you have any return questions, please contact Jose.castaneda@marketdelights.com.